Legal
Privacy Policy
Last updated: 4 August 2026
This is a public summary of how BookNplay handles personal information. It is provided for transparency while we continue to refine our full legal documents.
1. Who we are
BookNplay (“we”, “us”) provides a sports arena booking platform for players and venue partners in Pakistan. This Privacy Policy explains how we handle personal information when you use our website, mobile apps, or related services.
2. Information we collect
We may collect your name, email address, phone number, city, booking details, payment-related metadata (processed by our payment partners), device identifiers for push notifications, and messages you send through support or contact forms. Vendors may also provide business and bank details for payouts.
3. How we use your information
We use your information to create and manage accounts, process bookings and payments, send confirmations and support replies, improve product experience, prevent fraud, and comply with legal obligations. We do not sell your personal data.
4. Sharing
We share data with venue partners as needed to fulfil bookings, with payment processors, with email/SMS/push providers that help us communicate with you, and when required by law. Service providers act on our instructions and must protect your information.
5. Data retention
We keep personal information for as long as your account is active or as needed to provide services, resolve disputes, and meet legal, tax, or accounting requirements. You may request deletion subject to those obligations.
6. Security
We use industry-standard safeguards such as encrypted connections and access controls. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access.
7. Your choices
You can update profile details in the app, manage notification preferences where available, and contact us to access, correct, or delete your information. You may also unsubscribe from marketing emails using the link in those messages.
8. Children
BookNplay is not directed at children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of BookNplay after changes means you accept the updated policy.
10. Contact
Questions about privacy? Email hello@booknplay.online or use the contact form on our website. We aim to respond within a reasonable timeframe.