Account Deletion Policy

Users and vendors can request account deletion from the app by going to Profile > Account Details > Delete Account.

The user/vendor must confirm the deletion request before it is submitted.

Any active or pending bookings, refunds, withdrawals, payments, disputes, or other unresolved account matters must be completed or resolved before permanent deletion.

After an account deletion request is confirmed, BookNplay will retain the account data for up to 30 days.

During this period, the account will no longer be available for normal use and the data will be retained only to complete operational, security, dispute-resolution, or account-deletion requirements.

After the 30-day retention period, personal account information will be deleted or anonymized, except where BookNplay is required or permitted to retain limited records for legal, regulatory, tax, accounting, fraud-prevention, payment, transaction, or dispute purposes.

Any retained records will be used only for those legitimate purposes and not for normal account activity or marketing.

Once the deletion process is completed, the account cannot be restored. A new registration may be required to use BookNplay again.

For assistance with account deletion, users and vendors may contact BookNplay Support through the app or the official BookNplay support channel.