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Delete your account

Last updated: 1 October 2026

You can delete your BookNplay account directly in our mobile apps. Deletion deactivates your profile and signs you out. Read the full Account Deletion Policy for the 30-day retention period and what happens after deletion. Some information may also be retained where required for bookings, payments, security, or legal reasons — see our Privacy Policy.

Before you delete

Finish or cancel any pending arena bookings.
Use or accept that unused PLAY Credits and similar balances may be forfeited.
Understand that booking and payment records may be kept where required for law, accounting, fraud prevention, or disputes (see our Privacy Policy).

BookNplay app (customers / players)

Android and iOS — delete from Profile → Account → Delete My Account.

Open the BookNplay app and sign in
Use the same account you want to remove. Guest browsing does not create a full account — you must be signed in with email, Google, or Apple.
Go to Profile
Tap Profile in the bottom navigation bar (rightmost tab).
Open Account options
Scroll to the "Account" section on your profile screen.
Tap Delete My Account
Choose "Delete My Account" (trash icon). This is below options like Payment history and Change Password.
Read the confirmation and confirm
Review the warning about pending bookings, PLAY Credits, and retained records. Tap "Yes, Delete" to continue, or "Cancel" to keep your account.
You are signed out
After deletion completes, you return to the app home screen as a signed-out user. Your customer account is deactivated and you cannot sign in with the same credentials until BookNplay restores the account (if supported).

BookNplay Vendor app (arena partners)

Profile tab → Delete account. See the Account Deletion Policy.

Open the BookNplay Vendor app and sign in
Use your vendor (arena partner) account.
Go to Profile
Tap "Profile" in the bottom navigation bar.
Open account options
On the Profile screen you can open Personal details or go directly to "Delete account" as shown in the Account Deletion Policy (Profile > Account Details > Delete Account).
Tap Delete account
Select "Delete account" and review the Account deletion policy if needed.
Confirm deletion
When asked "Are you sure you want to delete your account?", tap "Delete" to confirm or "Cancel" to go back. This cannot be undone from the app.
Return to login
You are signed out and returned to the vendor login screen.

Need help?

You cannot sign in to delete the account yourself.
You need help with a booking, payment, or payout after closing your account.
You believe someone else deleted your account without permission.

Email support@booknplay.online from the address linked to your account. We may ask you to verify your identity before processing a deletion request.